HOW I SEE IT: Pill-poppers: Declare your independence

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A few days ago, I had the occasion to refill my Synthroid prescription by transferring it from one pharmacy to another to take advantage of a gift card promotion.

When I called the new store, its pharmacy personnel did not ask for the old store’s prescription number, or any of my identifying information except for my name. I volunteered my phone number for their use in case there was a problem.

And there was, but I received no message to that effect and was informed at the counter, at pickup time, that because the NDC number on their stock bottle did not match the one for the prescribed medication, my insurance had rejected the refill. I asked for a redo, and everything went through fine.

Obviously, at least one digit had initially been entered incorrectly to generate the rejection, and had I not had insurance, that most likely would not have been caught and I would have walked out with pills in hand, albeit the wrong ones.

As I checked out, I was asked, “Only one?” Yup, at almost age 55, only one, and in a decreasing dosage at that. Behind the clerk, a full wall was devoted to baskets filled with white bags of pills, sorted alphabetically, with many of the letters taking up more than one. In the quest for better living through chemistry, I was definitely the odd woman out.

This brief scenario, which due to the sheer volume of business reported, most likely repeats itself many times daily throughout the country, is illustrative of some of the problems endemic in our health care system — a dispensing pharmacy with little interest in accuracy associated with a corporate rapaciousness for sales.

Without the review of insurance — which in this economy is becoming scarcer — there’s an ease to get any drug you want, and maybe some you don’t. A glaring and gaping gap exists in quality and quantity control. And if you are among the increasingly “fortunate few” who have insurance, your physician undoubtedly knows that and will prescribe accordingly, primarily “cut and drug.”

While perhaps not at the reported “Wacko Jacko” or “street junkie” levels, there are many ordinary people driving around, barely functional, seriously doped up, which is just plain scary and dangerous.

Yet we increasingly accept that as the standard, and as the envelope gets pushed further, prescription pill dependence could easily become the new normal. The FDA’s recent action with respect to acetaminophen, OTC and RX, is encouraging, but just a baby step, against that direction.

For a week, we have publicly mourned Michael Jackson and begun to engage in the debate over a major overhaul of our medical system. Perhaps we should pause to connect the two as a teachable moment and look at “The Man (or Woman) in the Mirror” and how closely our seemingly more pedestrian lives parallel the celebrity we have been feasting on in terms of what we consume.

As we celebrate July Fourth, perhaps it is time for us individually, and as a country, to declare another kind of Independence Day, an independence from incentivizing a continuation of our pill-popping ways. 

DeLuca is a Virginia attorney, employed part time in Madison.

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Flag Comment Posted by Igottagetalife on July 04, 2009 at 9:54 pm

This is just the surface, but dig a little as it is your life and over the phone doesn’t give me any comfort signal. When I rode a motor cycle, I bought an expensive helmet. The question I asked was do I have a $30.00 head? Same for the prescribed drugs you take.
Lastly,  the scenario that Ms. Deluca paints about Michael Jackson, is a good one and maybe the best thing that will happen will be stricter control. Common sense and talking with the people are your best option as the bottom line is only you will be living with the results.

Flag Comment Posted by Igottagetalife on July 04, 2009 at 9:52 pm

Rules that must be followed when intrusting your life in the hands of a pharmacists or pharmacy.
1.Go in and talk with the people (it’s never one) working there and inquire:
a.What training and how long have they been in practice?
b.What were they doing prior to this pharmacy? (more for the head pharmacist)
c.Who is their drug supplier?
  i.How quickly your medicine can be attained. My daughter suffers from uncontrolled seizures and refills for emergency medicine is crucial. We maintain a one off solutions and we are actually allowed only two and can use them both within 6 hours and on a weekend its crucial to make sure we can get more.
d.If you select generic drugs, and there is reaction to it, is the original drug available?
e.When you pick up the drug how will it interact with all the other drugs you take? This is exactly why you have all prescriptions with one provider. While not crucial when you take only one medication, this question is crucial whenever you take two or more prescriptions.
  i.An example is I had a hernia operation the pain medicine actually would have caused an rare side effect with the antibiotic. A warning was sent out the day before and the pharmacist discussed with the doctor and both agreed on the correct drugs to use.
f.How fast can a prescription be filled.
g.When you have a long term treatment and the drug treatments change, which happens when you are attempting to get seizures under control, how fast can new drugs be attained?
2.Ask about the procedures they use and equipment?
3.What subscriptions (example newsletters, electronic information, etc.) do they use to stay on top of the latest developments.
4.Last thing to do is you were there and discussed with your doctor the medication and why you need it. Check when it is filled that is what you discussed.

Flag Comment Posted by Igottagetalife on July 04, 2009 at 9:49 pm

Sorry folks most of my comments were dropped by the web page. I will past is subsequent sections.

This editorial is scary to say the least but more because of Ms. Deluca actions that prompted this editorial. The full story and the pharmacy messing up the prescription was a tremendous scare but the casual and nonchalant way to simply move one prescription to take advantage of “gift” card? If the Ms. Deluca only had one prescription for medicine she was taking then fine but there were several other problems with her scenario. I will state right off the bat, I use the pharmacy in Safeway and have been please no make that VERY pleased with their caring and quick turnaround, but more importantly ACCURACY. I know it’s not and accident waiting to happen because we met the pharmacist BEFORE filling ALL our prescriptions.

Flag Comment Posted by Igottagetalife on July 04, 2009 at 9:03 am

a.  How quickly your medicine can be attained. My daughter suffers from uncontrolled seizures and refills for emergency medicine is crucial. We maintain a one off solutions and we are actually allowed only two and can use them both within 6 hours and on a weekend its crucial to make sure we can get more.

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