Member Center

FAQs

I forgot my password!

On the Forgot Your Password page, enter your email address and the characters you see in the security Captcha image and click the Reset Password button. We'll send you an email with a temporary password. You will be able to set your own password after logging back in with the temporary password.

I received a message that my sign-in information is not valid.

Make sure you are entering the email address you used during registration and not your user name. Your password is case-sensitive, so please check for capitalization and typos.

I received a message that I've already registered.

You or someone who shares your email address has already registered on Star Exponent. You can have a temporary password sent to your inbox. Just click on Forgot Your Password?.

I think someone is using my account without permission.

If you notice unauthorized changes to your account settings, sign in to your account and change your password. If you can't sign in, contact us immediately, by emailing webmaster@starexponent.com or call (540) 825-0771 and ask for the online editor.

I want to manage my newsletter subscriptions.

If you want to subscribe to any our newsletter selections, sign in to your account and click on the Manage Newsletters and Email Subscriptions Button in our left navigation. Make or change your selections and click on the submit button.